CSM Business Analyst
Intone Networks New York
Position 2 CSM Business Analyst / Sr PO 8+ years of experience in ServiceNow as a CSM Business Systems Analyst. Proven track record of successful ServiceNow implementations and enhancements, including requirements gathering, solution design, configuration, and testing.
Proficiency in ServiceNow development technologies, including JavaScript, GlideScript, and ServiceNow APIs. Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into practical ServiceNow solutions.
Collaborate with business stakeholders to understand and document ServiceNow CSM implementation and enhancements requirements. Design, configure, and customize ServiceNow CSM modules to meet business needs, leveraging best practices and industry standards.
Proficiency in ServiceNow development technologies, including JavaScript, GlideScript, and ServiceNow APIs. Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into practical ServiceNow solutions.
Collaborate with business stakeholders to understand and document ServiceNow CSM implementation and enhancements requirements. Design, configure, and customize ServiceNow CSM modules to meet business needs, leveraging best practices and industry standards.
Conduct a thorough analysis of existing business processes and identify opportunities for improvement and optimization through ServiceNow. Lead and participate in the full lifecycle of ServiceNow projects, including requirements gathering, solution design, development, testing, deployment, and post-implementation support.
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Description:
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