Bilingual (English/Spanish) Area Manager II – North Andover, MA

You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

• First mile
• where the product is housed and ready for order; Middle mile
• where the order is hauled to your area; and Last mile
• when the product is delivered to the customer’s door.

Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)
• Lead and supervise a team of Process Assistants and NES Learning Ambassadors (2-5 front-line non-exempt leaders and 1-2 Learning Ambassadors depending on location) and associates for bilingual approved cohorts in outbound or inbound operations.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures. At times this may require the need to support in both English and/or Spanish, depending on the associate population need.

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Able to communicate fluently in both English & Spanish- 1+ years of performance metrics, process improvement or lean techniques experience
• Experience managing a team of 20+ employees.

• Excellent customer service, communication, and interpersonal skills
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.

For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.