Patient Care Coordinator

Job Summary:

This position requires a compassionate, organized professional with exceptional communication skills and a thorough understanding of EPIC functionalities to support efficient and patient-centered services.

Key Responsibilities:

• Coordinate and facilitate patient care activities, including scheduling, intake, and follow-up appointments.
• Utilize EPIC EHR to manage patient records, update medical histories, and ensure data accuracy.
• Serve as a liaison between patients, medical staff, and healthcare providers to streamline communication and enhance service delivery.
• Monitor and address patient inquiries, referrals, and authorizations through EPIC messaging systems.
• Train new staff members on basic EPIC functionalities and workflows as necessary.
• Collaborate with clinical teams to maintain accurate documentation and support compliance with healthcare regulations.
• Monitor appointment schedules and workflows using EPIC to avoid conflicts or delays.
• Create and analyze EPIC-generated reports to ensure quality assurance and process improvement initiatives.

Qualifications:

• Proven experience working in patient care or medical administration.
• Proficiency in EPIC EHR software is required, with certifications (e.g., EPIC Ambulatory, EPIC Cadence) seen as a strong asset.
• Knowledge of HIPAA and other patient privacy regulations.
• Strong organizational skills and the ability to multitask in high-pressure environments.
• Excellent verbal and written communication skills with a patient-first mindset.
• Experience collaborating with clinical and administrative teams to enhance operational efficiency.
• High school diploma or equivalent; additional certifications or degrees in healthcare administration, nursing, or related fields are preferred.