[ref. z52114504] Customer Service Representative

We are in the process of recruiting a Customer Service Representative in the Life Insurance industry, based in Greenville, South Carolina, United States. This role offers a long-term contract employment opportunity. As a Customer Service Representative, you will be instrumental in assisting customers with their insurance needs, maintaining accurate records, and ensuring efficient processing of customer applications.

• Engage in marketing calls regarding Medicaid open enrollment.
• Verify customer information over phone calls.
• Facilitate and schedule appointments for customers.
• Assist customers with policy renewal discussions.
• Greet and direct guests, and assist in scheduling for other agents.
• Handle both inbound and outbound calls to and from customers.
• Use Microsoft Excel and Word for data and order entry.
• Respond to customer inquiries through email correspondence.
• Use your skills in Call Center Customer Service to provide top-notch customer experience.
• Utilize your ability to multitask to ensure smooth operations and excellent customer service. • Proven experience in a customer service role, preferably within the insurance industry
• Proficiency in answering inbound calls and managing both inbound and outbound calls
• Strong skills in data entry and order entry
• Ability to handle email correspondence professionally and efficiently
• Experience in a call center environment, providing excellent customer service
• Proficiency in Microsoft Excel and Microsoft Word
• Ability to schedule appointments efficiently and accurately
• Strong communication skills, both written and verbal
• Excellent problem-solving skills and the ability to handle difficult situations with professionalism
• Ability to work effectively in a team and contribute to a positive work environment.