Compliance Analyst

About The Role::

By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.

ARC is looking for a Compliance Analyst to join our team! In this position you are responsible for governing the roles and responsibilities of ARC, and its’ participating Airlines, by monitoring, analyzing, and recognizing signs of compliance risk by accredited travel Agencies as set out under the Agent Reporting Agreement and Industry Agent Handbook.

What You'll Get to Do::

1. Review and ensure compliance of Accredited Agents within the guidelines set in the Airline Reporting Agreement and Industry Agent Handbook. Effectively escalate areas of concern, findings of investigation in order to provide supporting documentation and data to further ARCs efforts in safeguarding the distribution chain.
2. Successfully identify any customer disputes or discrepancies taking needed actions to resolve the issue using excellent communication and customer interaction skills. Work with agencies and internal clients to resolve reporting issues.
3. Collaboration with external Ticket Resolution Services (TRS) vendor is fundamental to ensure efficient handling of debit memo escalations. Work within CRM tools and applicable systems at all times.
4. Provide successful resolution and recover of funds for dishonored bank drafts within set KPIs.
5. Serves as back-up for other team members within the Revenue Integrity department.

You'll Bring These Qualifications::

• 3-5 years' experience in an operational and process driven environment
• Proficiency in Microsoft Office Suite, Microsoft Dynamics 365 CRM & Salesforce.
• Proficiency in financial acumen and negotiation skills
• Skilled in Microsoft Power BI, Tableau, SQL preferred.

PM21

What We Can Offer You::

• Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
• Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
• ARC offers WorkFlex. WorkFlex is ARC’s hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year to foster collaboration and connection throughout the organization. We’ve designed WorkFlex to enable employees to succeed and thrive while maintaining strong connections to one another and ARC - both of which are critical to our shared success.
• We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
• By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.

EOE M/F/D/V Females and Minorities Encouraged to Apply