[ref. q77773001] Office Coordinator

As a Customer Service & Administrative Support Specialist, you will play a key role in ensuring smooth operations by performing a wide range of administrative and customer-facing duties. You will be the first point of contact for our customers, helping them with their needs while maintaining organized and efficient office operations.

Customer Interaction & Support:

• Greet customers warmly, smile, and ensure they feel welcomed
• Direct customers to lobby tablets for self-service check-in
• Manage customer phone calls, relay messages, and handle inquiries
• Schedule appointments and coordinate rental arrangements with ERAC
• Checkout customers upon pickup and collect payments
• Conduct post-repair follow-up survey calls to ensure customer satisfaction
• Follow up on open opportunities and missed appointments to reschedule or cancel as needed

• Excellent customer service skills with a positive attitude and friendly demeanor
• Strong organizational and multitasking abilities
• Ability to handle and prioritize multiple tasks efficiently in a fast-paced environment
• Basic computer proficiency (Microsoft Office, CCC, ERAC systems experience a plus)
• Strong attention to detail and ability to maintain accurate records
• Excellent communication skills, both written and verbal
• Ability to work well both independently and as part of a team
• Previous experience in an administrative or customer service role
• Familiarity with automotive repair or rental systems is a plus
• Experience with invoicing, receipts, and payment processing

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability