[ref. o02216716] Louisville - Customer Service Representative, Jewish Hospital, PRN

Overview:

We are Hiring at Jewish Hospital!

Shift: PRN

About UofL Health

Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital.

For more information on UofL Health, go to www.UofLHealth.org.

Our Mission

As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.

JOB SUMMARY

The concierge staff will also be identified as the vision for U of L Health Care in all facilities. The Customer Service Representative provides a superb customer experience to our patients, families, physicians and staff. The Customer Experience Representatives are a vital part of creating this experience as they provide the first and last impression.

Responsibilities:

• Greets customers (patients, families, faculty and practice staff) in a friendly and hospitable manner and responds quickly to inquiries.
• Projects a positive personal and professional image of the Customer Experience Representative and U of L Health Care at all times, under all circumstances.
• Complies with HIPAA privacy and security requirements to maintain patient confidentiality at all times.
• Provide accurate, up-to-date information regarding building entities and functions, including all practices in building.
• Provide accurate, up-to-date information regarding U of L Health Care entities, practice groups, physicians and clinics via written materials.
• Provide hospitality information to out-of-town visitors on car rental, restaurants, hotels, etc.
• Provide supervised location for patients to wait while family parks the car
• Provide a wheelchair for the patient if needed and act as a guide for him/her to the medical practice.
• Provide assistance to patients and guests with taxi contact for transportation
• Complete routine assignments and special projects as directed
• Contributes to the accomplishment of department objectives
• Attends and participates in department and appropriate meetings.
• Provides information to other practices and outside agencies as needed
• Actively participates in Customer Service Training program, Customer Focus Inc and demonstrates skills and tools learned (i.e., gives “G.E.M’s often).
• Answers telephone promptly and pleasantly. Adheres to proper telephone etiquette.
• Performs other duties as assigned.
• Complies with all department policies and procedures
• Complies with local, state and federal rules and regulations and the requirements of accrediting bodies.

• High School Diploma or equivalent

• Knowledge of hardware and operating software system
• Ability to analyze problems and select proper corrective action
• Excellent written and oral communication skills
• Ability to organize tasks and work independently
• Team Player and ability to multi-task

Qualifications:

• Able to work at a standard computer workstation, remain seated for up to one hour and move around a normal office environment without assistance.
• Able to dial a standard touch tone telephone
• Able to move around the UofL Health Care Outpatient Center (8 floors) as needed without assistance to guide patients to the correct medical practice for their appointments.

• Candidates upon hire will complete an electronic I-9 verification.
• Only those candidates whose experience best meets our requirements will be contacted.
• University of Louisville Physicians is an Equal Opportunity Employer.
• Current UofL Physicians employees must follow the UofL Physicians Internal Transfer Policy

• Competitive Pay & Benefits Options
• Paid Vacation, Sick days, and Holidays
• Free tuition to UofL for Part- and Full-time employees for Child/Spouse/Domestic Partner
• 401K with Employer Match

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