BusinessOperations - Customer Service Representative - Healthcar

Immediate need for a talentedCustomer Service Representative/Call Center (Remotenbsp;with experience in the industry.This is a 06+ Months Contract opportunity with long-term potential and is located in Local toWoodland Hills, CA(RemotePlease review the job description belownbsp;Job ID: 23-33533 Pay Range: $18.78/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work locationShift: Training hours are 8am-4:30pm M-F.

Saturdays will be required TBD BASED OFF BUSINESS NEEDS.Training is approximately 5 weeks. After training, they will be assigned their shifts. The call center operates 24/7, so the workers must be available on weekends and to work any shift assigned.Walk me through the day-to-day responsibilities of this the role and a description of the project (Outside of Workday JD):As a part of our hiring process, along with an option to directly connect with a Recruiter or apply online, we now offer a texting option to enhance your candidate experiencenbsp; Click the link below which contains the job description and a few basic questions that will help you ensure this is a good fit and expedite the shortlisting process.

Responsibilities: Inbound call center taking a high volume of calls from Medi-cal members Assist with changing doctors Assist with requests of new id card, address changes Checking status of prior authorizations, must be able to de-escalate, file grievances for membersnbsp;Key Requirements and Technology Experience: Call Center exp- 6 months to 1 year High speed internet Quiet workspace at home to take calls GOOD ATTENDANCE Bilingual Spanish preferred Must pass knowledge check(s) during training- 3 attempts.

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