Account Manager (Aviation MRO)

Summary:

An aviation MRO company is looking to hire an Account Manager. This company provides aviation engine repair services and this position is responsible for managing client accounts.

Responsibilities:

• Responsible for the management of engine and accessory programs to ensure production schedule, cost estimate, gross margin targets, and customer requirements are met.
• Identify program risk areas, risk mitigation strategies and build contingencies into the production schedule from planning through the completion of the work order.
• Coordinate with the sales and production team to determine priorities of work in process.
• Chair meetings regarding work scopes and present relevant product information on requirements, time and cycles, and parts requirements. Confer with engineering and quality personnel. Issue and update work scope of orders.
• Identify the critical path within the project and ensure all departments focus on these points to include established due dates and pending items.
• Develop accurate and detailed cost estimates for all projects and deliverables.
• Work closely with the sales team to understand customer requirements and pricing expectations.
• Ensure alignment between cost estimates and pricing strategies to maximize profitability.
• Provide periodic status reports to customers.
• Review initial pricing, teardown reports, detail inspection reports and engineering data to ensure accuracy.
• Ensure consistent, effective communications and build strong relationships with customers. Coordinate visits with customer representatives as required.
• Collaborate with sales department in the preparation of proposals and contracts.
• Coordinate with finance to ensure invoice processing and with customers to secure scheduled and outstanding payments.
• Travel as required to customer site to discuss current/future projects and to understand broader customer needs and requirements, and future plans with the goal of added business.
• Additional duties as assigned.