Front Desk Office Manager - Live! Hotel - Philadelphia
Philadelphia
Overview:
Why We Need Your Talents:
As front office manager, you are responsible for supervising and administering the daily operations of staff, scheduling, and office-related duties. Strong communication skills are valuable as you communicate with office employees, customers, and different departments.A good front office manager is also comfortable working in fast-paced and high-pressure situations.
Responsibilities:
Where You'll Make an Impact:
- Supervise the performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
- Developing and managing the Front Office budget.
- Ensuring the safety and security of employees and customers.
- Working closely with our sales department to maintain the highest occupancy level.
- Achieve measurable goals to ensure guest service/satisfaction.
- Participate in the hiring process of Front Office staff to ensure the best selection
- Review staffing levels and delegate assigned responsibilities.
- Review rooms activities and promotional status with Director of Hotel Operations.
- Monitor and adjust performance to local and national competition.
- Meet with departmental directors and managers as necessary.
Skills to Help You Succeed:
- Able to read and interpret instructions and directions for guests
- Able to communicate without impediment with guests and staff in all areas relating to guest service.
- Profound experience in customer service٫ office management and basic bookkeeping procedures
- Good organizational٫ multitasking and problem-solving skills
- Strong communication and interpersonal skills
Qualifications:
Must-Haves:
- High School education or equivalent
- Five (5) to seven (7) years of experience in a high volume hotel, front office, reservations or room division management with a 4-year degree in a related field or equivalent work experience.
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
Physical Requirements:
- Lifting and carrying to 50lbs
- Pushing/Pull up to 100lbs
- Some Bending/kneeling
- Frequent walking and standing
- Some Sitting
- Climbing steps
Drexel Hill, 6 mi from Philadelphia
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