HR Coordinator
A+ Consulting Union City
Southern Glazer's Wine and Spirits seeks HR Coordinator who provides administrative support to all HR processes, programs, reporting, and policies.
The successful candidate must be BI-LINGUAL Spanish.
Duties and Responsibilities-
Provides quality customer service in response to inquiries made via phone or e-mail from all nationwide SGWS Employees, Managers, HR Business Partners as well as all areas of SGWS operations.-
Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information.-
Provides timely and accurate information over the phone, via email or other points of contact responses to employees.-
Triage issues presented by employees and accelerate to Tier 2 specialists for resolution.-
Follow up with employees upon closure of issues for satisfaction of resolution.-
Works efficiently to resolve and close cases accurately and timely to meet Service Level metrics.-
Accurately and timely logs-in all cases received via phone or e-mail into the case management system (Service Now).-
Identify and assess employees' needs and provide a solution to best meet the needs of the employee.-
Uses procedures, policies, knowledge database and other reference materials to assist in answering inquiries.-
Liaise with our partners such as Benefits, Shared Services, Payroll to ensure valid and correct information is provided to our employees.-
Navigate employees through the process of benefit enrollment through the self-service portal.-
Collects and validates complete data required to process manual employee personal and organizational transactions and escalates for processing through SG Connect.-
Participates in pre and post implementation activities.-
Support inquiries regarding Company initiatives, Natural Disaster/crisis events and annual programs.-
The successful candidate must be BI-LINGUAL Spanish.
Duties and Responsibilities-
Provides quality customer service in response to inquiries made via phone or e-mail from all nationwide SGWS Employees, Managers, HR Business Partners as well as all areas of SGWS operations.-
Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information.-
Provides timely and accurate information over the phone, via email or other points of contact responses to employees.-
Triage issues presented by employees and accelerate to Tier 2 specialists for resolution.-
Follow up with employees upon closure of issues for satisfaction of resolution.-
Works efficiently to resolve and close cases accurately and timely to meet Service Level metrics.-
Accurately and timely logs-in all cases received via phone or e-mail into the case management system (Service Now).-
Identify and assess employees' needs and provide a solution to best meet the needs of the employee.-
Uses procedures, policies, knowledge database and other reference materials to assist in answering inquiries.-
Liaise with our partners such as Benefits, Shared Services, Payroll to ensure valid and correct information is provided to our employees.-
Navigate employees through the process of benefit enrollment through the self-service portal.-
Collects and validates complete data required to process manual employee personal and organizational transactions and escalates for processing through SG Connect.-
Participates in pre and post implementation activities.-
Support inquiries regarding Company initiatives, Natural Disaster/crisis events and annual programs.-
Perform other job-related duties as assigned Preferred Qualifications-Strong ability to work with a team and build relationships throughout the organization-General knowledge of employment law and interviewing principles-Strong communication skills - written, verbal, persuasion, motivation, facilitation of strong working relationships-Knowledge of other MS Office Suite and/or software applications related to job functions-Excellent interpersonal, customer service, analytical/problem solving, problem management, presentation development, presentation, and communications skills
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