[ref. v39738804] Utilities Industry Manager / CIS Transformation

Within Accenture's Utilities (Energy Retail and Customer Experience) Practice, We use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.

Benefits of Working at Accenture:

• Impactful Projects with Leading Clients: Opportunity to partner with top-tier clients in the CNR Industry on transformative projects.
• Collaborative Work Culture: Join a dynamic and collaborative environment that values professional growth and development.
• Competitive Compensation and Benefits: Enjoy a rewarding compensation package, including extensive benefits.
• Shape the Future of CNR: Be a part of Accenture’s mission to drive sustainability and innovation within the Chemicals sector.

Key Responsibilities:

• Lead consulting engagements that enhance customer experience, billing operations, and digital transformation for utilities clients.
• Act as a trusted advisor to clients, building strong relationships with senior stakeholders and ensuring alignment with their strategic goals.
• Manage cross-functional teams, ensuring high-quality project delivery, on time and within budget.
• Oversee the development of digital and technology-driven solutions to improve energy retail operations and customer service processes.
• Contribute to business development efforts by identifying new opportunities, supporting proposal development, and participating in sales pursuits.
• Mentor and coach junior team members, fostering a collaborative and growth-oriented environment.
• Stay current with industry trends, regulatory changes, and emerging technologies to bring innovative insights to clients.