3rd Shift Shuttle Driver | PT
Kalamazoo
Overview:
A Look Into Working for the Front Office
The dynamic front office team at Greenleaf Hospitality Group, plays a crucial role in creating exceptional guest experiences. From valet to concierge, as a front office team member, you'll handle guest interactions with a professional and high end customer-centric approach, ensuring seamless service and satisfaction.You'll collaborate with various departments, enhancing your communication and problem-solving skills in a fast-paced environment. With opportunities for professional growth, competitive benefits, and a supportive team culture, this role is perfect for individuals passionate about hospitality and dedicated to excellence.
Embrace the chance to work flexible hours, engage with guests, and be part of a company committed to innovation, teamwork, and community engagement.
Responsibilities:
What You’ll Be Doing
May include, but not limited to:
- Drive company shuttle as needed and maintain vehicle cleanliness
- Valet park guest vehicles while following safety procedures, applicable laws and ordinances
- Escort guests to their car, room, or outlet
- Deliver packages, amenities, luggage, bell carts etc. to guest rooms
- Keep track of shuttle log and plan departure and arrival times accordingly
- Professionally and effectively communicate with guests via email and phone
- Greet guests and open doors as they enter and exit the hotel
- Assist guests with removing luggage from their vehicles
- Strong analytical and navigation skills
- Coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances
- Deep cleaning and maintenance of shuttles, bellcars, bellstand and hotel main entrance space
- Deep cleaning of Circle Drive and exterior of hotel main entrance
- Documentation of of shuttle conditions and safety inspections
- Keeping Inventory and ordering supplies needed for bellstand
- Assisting Housekeeping, SLP and Other departments as needed
- Planning out events and needs of bellstand for appropriate needs of events and operations
- Observing specific potential issues with solution and/or alerting appropriate personnel for solution
- Build positive relationship with guests
- Find new ways to create exemplary guest experiences
- Implement operating procedures and standards
- Work towards goals to benefit the company
- Move between tasks and roles with ease
- Balance and have knowledge of all units of the front office team, outlets, hotel amenities, local attractions, and events
- Respond to guests’ concerns and complaints with empathy while upholding policy
- Contribute to an energetic and positive work environment
- Good stewardship of organization time and resources
- Perform other duties as assigned, requested or deemed necessary by management
- Ambassador for Radisson and GHG standards
Qualifications:
What You Need for this Position- High integrity and motivation to work independently
- Highly observant to details and organization
- Must be 18+ years of age
- Must be able to provide clean DMV driving record for consideration
- Sufficient manual dexterity in hands to be able to load and unload luggage
- Able to stand for long periods of time, up to 8 hours or more
- Able to stoop and bend
- Ability to run, move up and down stairs
- Able to lift up to 75 pounds
- Able to handle responsibilities that require repetitive motion tasks
- Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
- Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
- 10% Discount on GHG outlets
- Shift meal provided per day
- Discounted hotel rates at Radisson Hotel Group branded properties worldwide
- Parental Leave Program (Full-Time Option)
- 401K with 100% match up to 3% (Full-Time option)
- Medical/Dental/Vision (Full-Time option)
- We are one of the Nation's 101 Best and Brightest Companies to work for
- You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience
- You will grow your skills and experience in an environment that encourages growth and development
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