[ref. e21974116] Weston - Business/Operations Manager
Robert Half Weston
We are inviting applications for the role of Business/Operations Manager in the healthcare industry, located in Weston, Florida. As a Business/Operations Manager, you will be tasked with ensuring the smooth running of our facilities and coordinating clinical care.
Your role will be paramount in maintaining compliance, fostering relationships, and ensuring high-quality care delivery to our patients and residents.
Responsibilities:
- Lead the Clinical Care Coordinator team, providing guidance and mentoring to ensure adherence to organizational standards and protocols
- Collaborate with Clinical Directors to streamline processes and enhance patient care coordination
- Act as a key point of contact for escalated issues, resolving conflicts among team members, patients, and families
- Oversee the scheduling process, ensuring alignment with care plans and compliance with organizational standards
- Monitor and ensure the accuracy of patient data within Electronic Health Records (EHR) and Customer Relationship Management (CRM) systems
- Manage facility operations, including staffing, patient admissions/discharges, and facility upkeep
- Engage with the Director of Finance to track labor and expenses, and manage facility operations within a discretionary budget
- Respond promptly to calls and emails from patients and families, ensuring detail oriented and thorough communication
- Foster strong relationships with families, addressing their needs and concerns
- Demonstrate ownership of responsibilities, meeting deadlines, and promptly correcting errors
- Focus on actionable solutions to overcome challenges effectively • Position requires a minimum of 7 years of experience in a similar role.
- Proficiency in ADP - Financial Services is essential for effective execution of duties.
- Familiarity and experience with Concur is necessary.
- Applicants must have experience working with CRM systems.
- Knowledge and experience with Crystal Reports is a must.
- The role requires skills in Data Processing.
- Experience with About Time software is highly desirable.
- Ability to handle Answering Inbound Calls effectively is required.
- Understanding and experience with Buying Processes is necessary.
- Experience in Cash Activity and Cash Handling is a crucial requirement.
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