Floor Host (White Tanks)
Desert Diamond Casinos Waddell
This job was posted by https://www.azjobconnection.gov : For more
reinvestment values. Develops player relationships to minimize player
defection, which directly affects the re-acquisition rate of the casino, therefore influencing the overall profitability of the entire
organization, utilizing player tracking systems to analyze player
profitability. Generates and analyzes player evaluation reports and
maintains player profiles to make cost effective complimentary and
amenity decisions. Assists casino staff in a professional manner in
order to foster and promote a cooperative and harmonious work
environment. Enrolls new premium level guests into the player tracking
system using appropriate procedures. Provides quality players with
hospitality arrangements and complimentary items, including, but not
limited to, food, lodging, retail, and concert/sport event tickets
within the guidelines established by Management. Creates and analyzes
player profitability as well as other benchmark reports to track and
measure their individual productivity, as well as player re-investment
values. Addresses and facilitates all challenging guest interactions and
escalates mid to high end guest disputes to the Executive Casino Host, Executive Casino Host (Latin Market), Player Development Manager, and/
or Manager on Duty. Circulates about the casino floor while interacting
and communicating with both new and existing guests in an effort to
increase the database while building guest relations and providing
superior guest service. Develops, maintains and increases a detailed
player list in order to build guest loyalty, increase guest visits, maximize player potential and ensure guest satisfaction; using both
verbal and written communication to establish a strong relationship with
casino guests. Prepares various reports as assigned by management, documenting all guest interactions, communications, and feedback to
ensure all professional responsibilities and requirements have been
satisfactorily achieved. Maintains a thorough knowledge of all property
and community activities, promotions and special events. Actively
assists in promoting all casino events, activities and promotions to
both internal and external guests, on and off property and throughout
the community. Understands and follows casino and departmental policies
and procedures. Uses relationship building skills to act effectively as
a liaison between casino guests, casino management, casino operations
and local vendors or agencies. Provides feedback to management as to
budget, operating policies and procedures. Tracks guests play in Player
Tracking systems and manages contact with mid to high end guests. Must
exhibit superior judgment and decision making with regard to guest
interaction, re-investment value, company guidelines, personal conduct, behavior and appearance. Responsible for justifying all complimentary
amenities extended to casino guests. Greets groups brought in by buses
or marketing as they arrive at the casino, and assists them through the
Player/'s Club enrollment process, as well as explaining the benefits of
information, please see: https://www.azjobconnection.gov/jobs/6881780
Tracks, analyzes and manages win and losses to determine comp-worth andreinvestment values. Develops player relationships to minimize player
defection, which directly affects the re-acquisition rate of the casino, therefore influencing the overall profitability of the entire
organization, utilizing player tracking systems to analyze player
profitability. Generates and analyzes player evaluation reports and
maintains player profiles to make cost effective complimentary and
amenity decisions. Assists casino staff in a professional manner in
order to foster and promote a cooperative and harmonious work
environment. Enrolls new premium level guests into the player tracking
system using appropriate procedures. Provides quality players with
hospitality arrangements and complimentary items, including, but not
limited to, food, lodging, retail, and concert/sport event tickets
within the guidelines established by Management. Creates and analyzes
player profitability as well as other benchmark reports to track and
measure their individual productivity, as well as player re-investment
values. Addresses and facilitates all challenging guest interactions and
escalates mid to high end guest disputes to the Executive Casino Host, Executive Casino Host (Latin Market), Player Development Manager, and/
or Manager on Duty. Circulates about the casino floor while interacting
and communicating with both new and existing guests in an effort to
increase the database while building guest relations and providing
superior guest service. Develops, maintains and increases a detailed
player list in order to build guest loyalty, increase guest visits, maximize player potential and ensure guest satisfaction; using both
verbal and written communication to establish a strong relationship with
casino guests. Prepares various reports as assigned by management, documenting all guest interactions, communications, and feedback to
ensure all professional responsibilities and requirements have been
satisfactorily achieved. Maintains a thorough knowledge of all property
and community activities, promotions and special events. Actively
assists in promoting all casino events, activities and promotions to
both internal and external guests, on and off property and throughout
the community. Understands and follows casino and departmental policies
and procedures. Uses relationship building skills to act effectively as
a liaison between casino guests, casino management, casino operations
and local vendors or agencies. Provides feedback to management as to
budget, operating policies and procedures. Tracks guests play in Player
Tracking systems and manages contact with mid to high end guests. Must
exhibit superior judgment and decision making with regard to guest
interaction, re-investment value, company guidelines, personal conduct, behavior and appearance. Responsible for justifying all complimentary
amenities extended to casino guests. Greets groups brought in by buses
or marketing as they arrive at the casino, and assists them through the
Player/'s Club enrollment process, as well as explaining the benefits of
the players club and the compensation benefits affiliated with the card.
Contributes to a team effort and accomplishes related results as
required. Routinely assists with all casino functions, events, promotions and activities both on and off casino property regardless ofschedule. Performs other duties as required.
Desert Diamond CasinosWaddell (AZ)
and
stocked host/hostess desk. Contributes to a team effort and accomplishes
related results as required. Inspects dining room serving stations for
neatness and cleanliness, and requisitions table linens and other dining
room supplies for tables and serving...
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