Service Extension Assistant

Overview:

Hours Per Week: 28

Schedule: Mon; 8:30 am – 2:30 pm & Tues-Fri; 8:30 am – 2:00 pm (includes one 15-minute paid break per day) occasional weekend/evening as assigned

Provide administrative support with correspondence to Service Unit volunteers and receive and direct phone calls from volunteers, donors, and community members seeking assistance. Provide coverage as needed for the Norwich and Winsted service offices.

Responsibilities:

• Serve as a positive and professional representative of The Salvation Army.
• Support Service Extension goals to provide comprehensive emergency assistance throughout units in Connecticut.
• Coordinate with the supervisor, recruit volunteers, and establish community partnerships to support the Kettle Campaign, holiday assistance program, and various emergency assistance programs.
• Provide training to volunteers and monitor adherence to Salvation Army policies and protocols in all service unit locations.
• Visit locations as directed by the supervisor.
• Field and direct calls from Service Unit volunteers, potential and existing donors, and community members seeking assistance.
• Promote Camp CONNRI and lead the application and submission process.
• Serve as the point person for the first day of camp at Camp CONNRI.
• Support Services Units that send campers to camp and help to eliminate participation barriers.
• Support fundraising and special events around the holidays.
• Serve as the lead in managing the Service Extension’s primary fundraising campaign, the Red Kettle Campaign.
• Support back-to-school shoe shopping events around the state for participating service units; work closely with service unit volunteers to provide a smooth and successful experience for the children and families.
• Adhere to guidelines for staff responsibilities as found in The Salvation Army’s Employee Manual.

Qualifications:

• Must embrace, support, and reflect well on The Salvation Army’s mission and values.
• Associate degree in social services or equivalent experience preferred.
• A minimum of two years of administrative assistant experience is required, preferably in a non-profit setting.
• Continual attention to detail, highly organized, strong work ethic, and able to establish priorities.
• Energetic, adaptable, and able to successfully manage multiple projects gracefully and professionally.
• Must possess strong verbal and written communication skills.
• Demonstrate discretion, integrity, and confidentiality in dealing with all matters.
• Enthusiastic professional and capable of building positive relationships with volunteers and key stakeholders.
• Effective interpersonal skills and strong customer service skills.
• Experience working or volunteering in a social service setting preferred.
• Experience with making presentations to large and small groups, a plus.
• Ability to follow written and verbal instructions.
• Ability to work in a fast-paced, ever-changing environment.
• Ability to work independently, as well as part of a team.
• Must complete required trainings upon hire.
• Ability and willingness to travel.
• A valid driver’s license is required, and must obtain and maintain driving privileges per The Salvation Army insurance company's requirements.
• Must maintain a professional appearance.
• Strong proficiency in computers and Microsoft Office.
• Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but they are required to promote and respect the mission of The Salvation Army.

• Employer-funded pension plan (100% vested after five years of eligible service)
• Voluntary life insurance
• Short-term disability coverage (no cost to employee)
• Supplemental insurance coverage options (Aflac, homeowners, auto, and pet insurance)
• 403(b) tax-deferred annuity plan
• Generous paid time off, including holidays, vacation, and sick leave
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a great purpose!

Learn more about The Salvation Army's Southern New England Division at https://easternusa.salvationarmy.org/southern-new-england/

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.