Account Coordinator - Mirus Restaurant Solutions - Houston
Mirus Restaurant Solutions Houston Full-time
Job Description
- Provide technical expertise for projects, POS systems, and restaurant analytics.
- Collaborate as a team member to develop and execute strategies for managing growth and enhancing client retention.
- Assist in training new and existing users to maximize product utilization.
- Manage daily communication with clients via phone and email.
- Maintain regular communication with Operations and Development teams.
- Keep Account Manager updated and serve as a liaison between clients and various company departments.
- Proactively identify opportunities to expand and deepen client engagement with our offerings.
- Coordinate communication of product upgrade priorities between Account Management and Development, including testing new features before release.
- Prepare and educate customers on new product features and releases.
- Be a champion for your clients.
- Any other duties as required
- Experience with Restaurant Point of Sale (POS) and Restaurant Data Management systems.
- Understanding of hospitality POS systems and restaurant analytics , such as; sales, labor, and food costs.
- Proficiency in all MS Office applications.
- Hands-on contributor with excellent communication skills, including issue tracking, project lead, and training.
- Experience in managing and prioritizing multiple customer requests in a fast-paced environment including scoping timelines and effective re-prioritization.
- Organized and methodical approach with excellent follow-up to ensure client expectations and deadlines are consistently met.
- Demonstrates a sense of urgency in execution with an ability to adapt to changing circumstances.
- Displays confidence and a deep understanding of emerging industry practices when solving business problems.
- Prior Saas experience
- Knowledgeable and Experience in Above store Operations
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