IT Desktop Support / Network Integrator
Seven Seven Softwares New York
Responsibilities
- Providing onsite and remote support for Morgan Stanley Investment Management organization and senior level executives on a daily basis
- Serve as the primary point of contact for the Leadership team and the Executive Assistants who support them 24x7
- Ensure the highest levels of customer service in a collaborative environment with a keen focus on helping people resolve issues and problems
- Independently resolve complex, break/fix issues following any issue until its resolution
- Lead and assist with root cause analysis as it relates to desktop computers and all peripheral devices
- Strong task management skills: ability to prioritize, triage, resolve and escalate in an efficient and effective manner.
-Ability to explain technology concepts/procedures/policies in a non-technical way; collaborating and coordinating with members of other teams to track, isolate and resolve technical issues.
QUALIFICATIONST
echnical Requirements:
-Microsoft Windows Desktop OS, Mobile (MDM) and the Office suite of applications support skills. This also includes enterprise support tools and vendor services such as virtual machine technology (VMWare), anti-virus (Symantec), SCCM software deployments, patch management, Appsense & Citrix Remote working environments.
- UNIX/Windows Server Infrastructure: Candidates need to be proficient in navigating server environments & have good knowledge of the majority of operational functions.
- Scripting: Candidates need to be proficient in scripting languages such as Bash/Python/Perl and PowerShell.
- Networking (e.g. TCP/IP): Additional technical skills on the networking side; understand the concepts of TCP/IP and the OSI model.
- Knowledge of the main cloud offerings: SaaS, PaaS & IaaS with Google, Amazon and/or Microsoft or equivalent.
- Knowledge of the DevOps Operating model and the role of a Site Reliability Engineer (SRE).
- Interpersonal skills/communication
- Good quality English speaking is essential as there is regular interaction with peer teams, internal clients, vendors and suppliers in any
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