Help Desk Analyst II

This role offers a contract to permanent employment opportunity in the industry.

Responsibilities:

• Ensuring the smooth functioning of user software by troubleshooting and confirming its operation.
• Assisting in the resolution of IT-related issues and the execution of IT projects.
• Collaborating with an external IT company to achieve IT-related tasks.
• Assisting in the scanning and uploading of client documents onto the network.
• Assisting with accounting functions and the coordination of firm events.
• Helping in the creation and maintenance of both client and firm files.
• Managing multiple tasks and assuming greater responsibilities when required.
• Learning new software and maintaining a high level of professionalism and discretion in handling confidential information. • Candidate must have a minimum of 2 years of experience in a similar role
• Proficiency in using Mac Computers is required
• Must have a working knowledge of Microsoft suite of products
• Familiarity with Active Directory is mandatory
• Experience with computer hardware, including troubleshooting and repair, is needed
• Must have skills in Configuration Management
• Experience in deployments is necessary
• Proficiency in Microsoft Excel is required
• Knowledge of LexisNexis is a plus
• Familiarity with FileZilla is an advantage
• Candidate must have data entry skills
• Experience in billing is preferred