Bar Manager

Overview:

The Bar Restaurant Manager leads the bar operations in a residential restaurant community, creating a welcoming social atmosphere. This role requires a friendly, service-focused leader with attention to detail and knowledge of food and beverage financials.

Bar Restaurant Manager provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.

Responsibilities:

• Be an active working member of the F&B team and a working bartender on bust nights
• Manage all aspects of the bar, including staffing, inventory, and customer service, to ensure smooth operation.
• Guide and direct team members in position, and step into position when business dictates.
• Write schedules that reflect current business trends and budgets.
• Hold team members accountable to performance standards outlined in Royal Steps of Service.
• Recruit, interview, hire, train and retain qualified team members to serve our residents.
• Follow local, state and federal health standards.
• Adhere to OSHA, ADA, FDA and other state and federal safety standards.
• Monitor and order liquor, mixers, and supplies, ensuring the bar is fully stocked and managing vendor relationships.
• Assist in creating quarterly beverage menus, event driven beverage menus, and occasional catered events for clubs and groups.
• Ensure the bar area is clean, organized, and meets all health and safety regulations, including sanitation and safe alcohol handling.
• Address customer complaints, handle difficult situations professionally, and ensure a positive guest experience.
• Participate in board and committee meetings when called upon.

• Size of team may vary depending on site.
• Carry out supervisory responsibilities in accordance with Castle’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training, developing and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or equivalent combination of education and experience preferred
• Have some experience managing a bar, including but not limited to 1-year of experience.
• Basic understanding of cost of goods sold, menu pricing, and financial schedule extension.
• Experience placing food and beverage orders, both in person and online, through major vendors.
• Jigger use and other bar cost and quality controls
• Continuing education will be offered and administered as needed.

• Fluent in English as a primary language
• Experienced in conflict resolution for both guest and team members
• Excellent interpersonal skills
• Ability to lead a team
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Intermediate command of computer hardware/software, specifically Microsoft Office Suite.
• Communicate, receive, and exchange ideas and information by means of spoken and written language.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations.
• Ability to
• lift up to 30 lbs.;
• work in an upright standing or sitting position for long periods of time, may fluctuate.
• May handle, grasp and lift objects and packages.
• reach with hands and arms,
• communicate, receive and exchange ideas and information.
• quickly and easily navigate the property/building as required to meet the job functions; complete all required forms.
• May be required to travel for training sessions off-site on an ad-hoc basis.
• May be occasionally required to cover for front desk staff at other communities within a reasonable commuting distance when needed.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies and callouts in a timely manner.

EQUAL EMPLOYMENT OPPORTUNITY

Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.

DISCLAIMER

In addition, management has the right to change any portion of this job description at any time and for any reason.