Sr. Principal Technical Program Lead
Overview:
The Staff Technology team enables the Chick-fil-A digital enterprise by partnering on purpose to empower business transformation. From technology consulting and design to implementation and maintenance, the team is responsive to stakeholder business requirements while bringing a forward-looking, systems mindset and approach to the work.Key audience segments within the purview of this sub-team include Chick-fil-A, Inc Staff members and select vendor partners.
This role will spearhead the Digital Experience strategy for Chick-fil-A's growing staff population. Partnering with senior leaders across the organization, they will define the strategy and objectives for the staff digital experience and provide strategic oversight to a portfolio of initiatives impacting the staff digital experience.This role is pivotal in enhancing the digital workplace for our employees, driving innovation, and ensuring a well designed integration of digital tools and platforms that support productivity, satisfaction and Chick-fil-A's mission to be the world's most caring company.
This role requires a blend of experience in leading and implementing human-centered design systems, technical expertise, strategic thinking, and strong communication skills to define the strategic vision and oversee the integration and optimization of technical systems that enhance Chick-fil-A's staff digital experience.
Potential components include productivity and collaboration tools, workplace applications, overall UI/UX, findability of content, artificial intelligence, support, training, employee feedback, and usage analytics.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities:
- Define and implement the strategic vision for the staff digital experience, aligning with organizational goals
- Lead user research, persona development, scenario mapping to understand staff experience
- Influence and align a portfolio of technical initiatives and/or programs with impact across multiple areas of the organization
- Lead quarterly planning for the staff digital portfolio
- Demystify technology for multiple functional areas across the organization
- Drive adoption and organizational change management related to initiatives
- Oversee resources that gather requirements, create documentation, and support technical initiatives and programs through implementations, changes, and issues
- Collaborate, interact with, and influence project leads, developers, stakeholders, system architects and various subject matter experts to manage the implementation of technical programs and/or initiatives
- Act as Subject Matter Expert for the Staff Digital Experience and programs
- Define lifecycle and design for technical initiatives and programs supported
- Own the strategic relationship with functional and technical partners
- Build strategic plans and communicate progress with business partners/stakeholders
- Exercise expertise and thought leadership over areas of responsibility, initiatives and programs supported.
Minimum Qualifications:
- Experience leading large, complex technical initiatives and programs
- Experience in leading and implementing human-centered design systems
- Experience with driving major change initiatives and high user adoption
- Experience with agile methodology
- Experience in driving teams, management, and senior leadership to decisions
- Strong ability to lead through influence
- Ability to understand and influence business needs, then translate them to techno-functional requirements that deliver desired outcomes
- Strong verbal and written communication skills
- Excellent stakeholder management abilities
- Excellent personal and relational intelligence
- Demonstration of leadership and strong collaboration
- Ability to quickly learn and comprehend technical trends and opportunities
- Self-starter who completes responsibilities with minimal supervision
- Team player who is committed to both the team and the initiatives
- Strong decision-making skills with the ability to collaborate and make decisions in the gray
- Sharp analytical and problem-solving skills
- Ability to effectively select and manage vendors
- Servant spirit with strong sense of stewardship
Minimum Years of Experience: 8
Travel Requirements: 10%
Required Level of Education: Bachelor's degree or equivalent experience
Preferred Level of Education: Bachelor's Degree
Major/Concentration: Technical Field of Study, Human-Centered Design, Human Computer Interaction