Banquet House Person

Overview:

Responsible for the setup, break down, and delivery of internal and external banquet event orders for VIP events, Tribal events, Player Development planned events, off-site catering and various employee meetings and trainings.

Responsibilities:

• Delivers exceptional guest service (i.e., prompt, friendly, professional, and responsive), using proper greeting and departure phrases and service standards.
• Sets up and breaks down banquet event orders according to type of event and service standards.
• Responsible for serving and assisting with multiple events on a given day.
• Responsible for preparing banquet orders to ensure delivery times are met.
• Delivers banquet event orders in a timely manner.
• Ensures food and beverage areas are clean and properly set up for all events.
• Sets up hot and cold stations according to standards.
• Ensures proper plates, utensils, napkins, cups, and other non-food items are provided in appropriate quantities.
• Maintains constant communication with the Banquet Team to fulfill, replenish, replace, and refresh orders during the duration of each event.
• Provides exceptional guest service and attends to guests needs and requests during event to ensure guest satisfaction.
• Maintains professionalism during entire duration of events and when interacting with attendees and other Team Members.
• Maintains cleanliness and organization of banquet rooms, hallways, and storage and service areas.
• Assists with training Special Event Workers at VIP events.
• Assists with the management of events in the absence of the Banquet Supervisor and/or Banquet Manager.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Qualifications:

• High School Diploma or GED Certificate.
• Must be 21 years of age or older to sell or serve distilled spirits. Team Members under 21 but at least 18 years of age may sell or serve beer and wine in non-gaming areas.
• Must register in the RBS Portal, take training from an authorized RBS Training Provider, and pass the ABC Alcohol Server Certification exam and must obtain food handler card within 30 days of employment.
• Previous experience in banquet services or related experience is preferred.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Basic computer proficiency utilizing Microsoft applications, email, and internet.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service.
• Conceptual Thinking: Understanding a given situation or problem by combining information that is readily available; identifying patterns or connections between situations that are not obviously related; identifying key or underlying issues in complex situations.
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
• Sociability and Networking: Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.
• Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.

Location: 3400 Highway 246

Minimum Pay Rate: $18.50 per hour

Maximum Pay Rate: $20.86 per hour