Application Support Specialist - AppFolio

This role involves optimizing the use of AppFolio, troubleshooting issues, and ensuring data security and consistency. This company prefers someone onsite 5 days a week but can be flexible for certain accommodations.

Responsibilities:

• Oversee the daily support and maintenance of the AppFolio application
• Identify and implement new workflows, reports, API integrations, and marketplace add-ons in AppFolio to align with business goals.
• Implement data validation checks, perform regular audits, and identify discrepancies to maintain high-quality data standards across all systems.
• Troubleshoot technical issues and provide guidance to end-users on application functionality and best practices.
• Manage the department’s SharePoint environment, including site updates and knowledgebase management.
• Provide administration, configuration, and support for smaller departmental applications such as Z-Inspector and Tenant Tech.
• Monitor for updates and enhancements to applications, test and validate changes to ensure compatibility and functionality within the environment and business processes.
• Provide training and guidance to end-users on application features, new updates, and best practices.
• Create and maintain comprehensive documentation for application configurations, troubleshooting steps, and user guides.
• Implement and uphold data security and access controls across all applications, ensuring adherence to company policies and regulations.
• Conduct periodic security assessments and assist in audits when necessary

Benefits:

• M/D/V
• 401k retirement
• Accrued 2 weeks of PTO + 10 paid holidays & sick time
• Education Assistance

1. 2+ years of technical AppFolio Experience.
2. Prior experience implementing new workflows, reports, and API integrations within AppFolio
3. Prior experience developing processes and procedures
4. Strong proficiency in Office 365 -SharePoint knowledge preferred
5. 4+ years in Property Management
6. Excellent communication, interpersonal, and troubleshooting skills
7. Bachelor's Degree is preferred