Patient Service Representative
Position Overview:
Now Hiring: Patient Service Representative
Schedule: Monday-Friday 8:00 am-5:00pm
Location: Hudson, NY
What is in it for you:
Benefits:
Medical, Vision & Dental Insurance
401K with Employer match
Paid Time Off
Paid Holidays
Employee Discount
Continuous Education
Compensation: $19.00 to $25.00 Based on experience
About US:
Hudson Dental Arts, in Hudson, New York, is a state-of-the-art dental facility serving the oral health needs of patients from all over upstate New York. Led by Kurt Froelich, DDS, the practice’s warm, friendly staff treats patients like family.With a wide variety of general and cosmetic services, including orthodontics, implants, crowns, and veneers, patients of all ages have a plethora of options when it comes to improving their smiles. The practice offers high-quality care at affordable prices, so individuals and families can get the care they need.
Patient education is a key part of the Hudson Dental Arts philosophy
Summary:
Hudson Dental Arts is currently looking for a Patient Service Representative to work in the Hudson, NY office. If you are looking to join a great team, have a background in the dental industry, are an outgoing and upbeat individual, who is extremely organized, able to work independently, and a go getter who enjoys working in a fast-paced high-volume environment - Apply Today!
What you will be doing:
- Welcome and check-in patients according to office protocol, verifying and updating patient information
- Maintain a professional welcome area; keep area clear by ensuring trash is taken out, areas are clean, floors are free of debris and supplies are stocked
- Maintains front office supplies inventory and supply ordering via KanBan system
- Assist patients in filling out required forms
- Schedule, cancel, reschedule and confirm patient appointments as needed
- Maintains (EDR) electronic dental records, documentation, and files
- Endeavors to keep patients on schedule and communicates with provider(s) accordingly to make the most of provider and staff time.
- Manage patient relations and resolve patient problems; escalate to Office Manager as needed
- Charge patients at time of treatment and present financial options. Answer any documentation or billing questions.
- Discuss with patients the required insurance deductibles & co-pays, balances due, purchase of dental products. Enter payment details in the patient's ledger
- Make any necessary follow-up appointments or reminders to follow-up
- File insurance claims and track their progress
- Checks faxes and files reports and documents electronically
- Participates in the medical office emergency routine when required
- Maintain petty cash
- Perform office duties such as document filing, scanning, and copying
- Support Marketing efforts including requesting patient referrals
- Maintain facility and records in accordance with HIPAA regulations
What you will need:
- Dental Experience preferred
- Implant Experience preferred
- Outstanding customer service and interpersonal skills
- Excellent organization, time management, and multitasking abilities.
- Excellent phone, written and in-person communication skills
- Knowledge of dental office front desk daily tasks and routine
- Knowledge of basic dental terminology and CDT codes
- Knowledge of dental insurance and billing
- Professional manner and appearance
- Computer literacy in basic applications like email and Microsoft Office.
To Learn More About Us: Hudson Dental Arts
Pay Range: USD $19.00 - USD $25.00 /Hr.