Customer Service Representative - San Jose

The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle inquiries and challenges with professionalism. If you enjoy providing exceptional customer experiences, this role could be a perfect fit for you!

Key Responsibilities:

• Serve as the primary point of contact for customers, delivering prompt and friendly assistance via phone, email, and chat.
• Handle incoming inquiries, provide information about products or services, and resolve customer concerns with a problem-solving mindset.
• Accurately process orders, returns, and account updates in company systems.
• Maintain detailed records of customer interactions using a CRM tool, ensuring documentation is up-to-date and complete.
• Collaborate with internal teams to address customer issues and coordinate effective resolutions.
• Stay informed about company policies, product updates, and service offerings to provide accurate information to customers.
• Proactively identify areas for process improvement to enhance the overall customer experience.
• High school diploma or equivalent required; an Associate or Bachelor’s degree is a plus.
• 1-3 years of experience in customer service or a related field (call center experience is a bonus).
• Strong verbal and written communication skills with a customer-first mentality.
• Proficiency in Microsoft Office Suite (Word, Excel, and Outlook); experience with CRM systems is preferred.
• Excellent organizational skills with the ability to multitask and handle multiple priorities.
• A team player with a proactive attitude and problem-solving mindset.
• Ability to work in a fast-paced environment while maintaining attention to detail and professionalism.