Customer Program Manager
About ITT::
ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company’s differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader.We have a clear purpose as an organization: to provide our customers with cutting-edge solutions to help solve their most critical needs.
The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments:
- Motion Technologies ($1.5B revenue) is a global leader in brake pads, shock absorbers and sealing solutions for the automotive and rail markets
- Industrial Process ($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining and industrial markets
- Connect & Control Technologies ($0.7B) is a niche player in harsh environment connectors and control components in critical applications for the aerospace, defense and industrial markets.
ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.
Position Summary:
The Customer Program Manager is responsible for meeting the needs of our customers, managing assigned programs, and insuring operational excellence. This position oversees and manages multiple customer related projects including defining objectives, implementing strategies, tracking progress, and collaborating with cross functional team members to achieve success.
Essential Responsibilities:
- Manages projects and teams with minimal oversight to support the customer.
- Develops creative strategies to bridge customers’ needs to ITT business practices.
- Builds influential relationships with internal stakeholders and customers through performance and execution.
- Partners with sales team to support account strategy and drive sales growth.
- Engages with customers to capture requirements, gains consensus amongst internal team and leads customer engagements.
- Coordinates the strategic planning of program management identifying project goals, scope, and deliverables.
- Monitors performance and progress, identifies potential risks and drives corrective action as required.
- Communicates program status to key stakeholders, both internally and customer contacts.
- Facilitates cross functional collaboration amongst our team to ensure alignment and execution.
- Defines and monitors key performance indicators to measure program success.
- Identifies potential risks to stated deliverables, drives mitigation strategies proactively.
Position Requirements:
- Technical Degree with 5+ years aerospace or defense technical customer management experience
- Demonstrated ability to lead programs or projects in an unstructured environment.
- Excellent interpersonal skills and the ability to work with diverse and global employees at all levels of the organization, including the ability to motivate, energize, and enhance performance of teammates.
- Creative problem solver with ability to develop win-win solutions with our customers and internal stakeholders.
- Ability to gather data, analyze program performance, manage risks and drive improvements.
- Polished presentation and communication skills
- Significant initiative and ability to develop, implement, and achieve ambitious stretch goals.
- Strong SAP competence
- Demonstrated customer engagement and program management experience.
- Ability to travel as required to support customers, 10% estimated.
Location: preferred location is Irvine, CA surrounding area
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
Safety is a core value at ITT. Our employees understand and follow all ITT safety policies and procedures, participate in workplace inspections, safety training, and in the development of job safety analyses.
ITT Corporation is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, protected veteran or disability status, or any other characteristic protected by law.
Equal Pay Act Statement:We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values.
ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement.
The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.
Equal Pay Act Range: Annual salary range is from $124,800.00 to $186,800.00, plus benefits & incentive plan.