Lead Scheduling Coordinator

Role and Responsibilities

The Lead Scheduling Coordinator will greet patients, answer telephones, schedule appointments, collect patient

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication
• Greets patients and visitors immediately upon arrival with a friendly demeanor
• Answers the phone promptly with a smile
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms
• Prepares a daily schedule for each provider
• Prepares patient charts
• Manages patient flow to reduce patient wait time
• Assists patients as necessary
• Maintains reception area in a neat and orderly condition
• Maintains professional relationship with referring offices
• Provides guidance, training and oversight to Scheduling Coordinator team
• Ensure scheduling standards are maintained
• Maintain confidentiality of all information in accordance with HIPAA
• Understanding of dental terminology is necessary
• Assist Front Office Manager as necessary
• Performs other related duties as assigned

• Minimum of one year of customer service experience required
• High school diploma or equivalent required

• Friendly, inviting and professional personality and presence
• Basic office skills such as typing and filing
• Good organizational skills
• Attention to detail
• Leadership and problem-solving skills required
• Effective communication skills Ability to work cross functionally with other team members

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