Administrative Assistant

The industry of focus for this role is service delivery and the job function revolves around maintaining service standards, quality control, and case management.

What you get to do every single day:

• Guide and train staff on optimal practices in case documentation, compliance, and ethical conduct.
• Managing the process of participant financial requests and work closely with finance to ensure accurate and efficient processing.
• Conduct quality assurance reviews of case files to check for accuracy, completeness, and adherence to program standards and regulatory requirements.
• Contribute to improving site operations through effective vehicle management, event coordination, and the enhancement of administrative processes.
• Analyze data and identify trends to address potential risks and enhance program effectiveness proactively.
• Develop and implement quality improvement initiatives in collaboration with the program manager.
• Participate actively in internal and external meetings and events and represent the program and organization effectively.
• Adhere strictly to confidentiality regarding client and agency data.
• Report directly to the Program Manager and perform additional program-related duties as assigned.
• Monitor program client intake compliance from the client’s successful admission to discharge from the program.
• Maintain, collect, and report on program data in accordance with all federal, state, and local regulatory compliance requirements.

Other requirements for the Administrative Assistant position include and are not limited to:

• Proven experience in data entry, with a high level of accuracy and attention to detail.
• Ability to handle inbound and outbound calls, demonstrating excellent communication and customer service skills.
• Proficiency in Microsoft Excel, with the ability to create, manage, and manipulate spreadsheets.
• Extensive experience in using Microsoft Outlook for email management, scheduling, and task organization.
• Proficiency in Microsoft PowerPoint, with the ability to create and edit detail-oriented presentations.
• Familiarity with Microsoft Word, including creating, formatting, and editing documents.
• Experience in scheduling appointments, with the ability to manage and coordinate multiple calendars.

Please contact Nicole Allman at 215.568.4580 about this opportunity and reference Job #03720-0013172460