Patient Financial Representative I Admitting I Day I Full Time
Provides financial counseling to inpatients and their guarantors as well as selected outpatient groups and secures appropriate socioeconomic data relative to each account. This process includes establishing and/or confirming a medical record identification number, patient registration, detailed financial screening and analysis, verifying insurance or other third party coverage, obtaining precertification on behalf of multiple billing entities, collecting of deposits and co-pays, securing revolving credit applications, sponsorship referral, obtaining necessary signatures and support documentation from patients and guarantors, coordinating financial issues with internal and external departments, and resolving or referring non-financial concerns of the patients to the appropriate department or agency.
Qualifications:Minimum Education and Experience Requirements:
High school graduate or equivalent is required. College degree or related course work desired. Minimum of 3 years experience in a business office, experience with a healthcare provider, healthcare-related business, or in a related industry (e.g. insurance) with emphasis on third party payor requirements is required.Combinations of Shands-specific work experience related to patient demographics, Admissions Financial Arrangements, billing and collections, patient records processing, or the like, and with direct public contact, may be substituted for experience.
A working knowledge of medical and insurance industry terminology is required. Must have experience which demonstrates ability to perform multiple tasks simultaneously, recognize and react to changing priorities, make timely and accurate judgment decisions, effectively communicate with other health-care professionals and work independent of direct supervision.
Proficiency in applications as well as demonstrated ability to work with multiple computer systems is required. Must demonstrate exceptional verbal, analytical and written communication skills. Must be adaptable, tactful and able to work well under pressure.
Must demonstrate and understanding of 'first impression' position and the need for appropriate dress, attitude and concern associated with the position. A working knowledge of medical and insurance industry terminology is required.
Motor Vehicle Operator Designation:
None provided
Licensure/Certification/Registration:
CPAT preferred.