Quality Assurance Investigator
New York
Min: USD $63,000.00/Yr.
Max: USD $68,000.00/Yr.
Position Overview:
The Quality Assurance Investigator is responsible for conducting investigations involving consumers/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues.
SCOPE OF ROLE:
The Support Services functions at S:US are carried out by a team of professionals with differing backgrounds who share deeply in the S:US mission. We provide resources and support to the program departments to collectively pursue that mission.Support Services is a collegial, supportive and dynamic culture that continuously seeks to improve. We strive to treat all staff with respect in each interaction. We are motivated to accomplish our individual and collective tasks by the belief that we can help transform the lives of people we serve thereby righting societal imbalances.
As a QA Investigator, you will be joining a dynamic department that protects the organization as well as the people we serve. Specifically, your role will be to objectively investigate incidents and alleged misconduct involving individuals served by S:US, as well as S:US employees and contractors.You will be responsible for conducting investigations in all of our service delivery areas, including Developmental Disabilities, Behavioral Health, and Homeless Services. You will be expected to interview all relevant parties, review documentation, analyze all of the pertinent information, and then write a well thought out, thorough and organized investigation report, all while meeting regulatory time frames for the completion of investigation reports.
You will also ensure adherence to the S:US mission, core values, and code of ethics.
- ESSENTIAL DUTIES & RESPONSIBILITIES:
- Conduct investigations involving individuals served by S:US, as well as S:US employees and contractors, in all of our service delivery areas, including Developmental Disabilities, Behavioral Health, and Homeless Services.
- Schedule and conduct interviews with all relevant parties.
- Review and analyze various reports and documents pertinent to the investigation, and follow up on missing pertinent information
- Complete written investigation reports as per established protocols and regulations.
- Participate in arbitration or court hearings based on investigations when required
- Participate in internal audit reviews at various programs.
- Conduct site visits to ensure compliance with all regulatory mandates.
- Conduct follow up audits to confirm corrective actions have been implemented and are effective.
- Draft written reports summarizing findings of various audits/reviews.
- Help to develop audit tools to be used in various audits/reviews.
- Conduct Incident Management/Investigation trainings for staff.
- Help to develop and update training materials for Incident Management/Investigation trainings.
Qualifications:
- Bachelor’s Degree required in related field, together with minimum of two (2) years of experience as an investigator or a quality assurance staff member with a Human Services organization.
- OPWDD and NYS Justice Center investigation certification, and/or the ability to obtain certification
- Must be willing to:
- Travel extensively in all of the boroughs
- Work a flexible schedule in order to meet the needs of the department, including during non-office hours, evenings, weekends and holidays when necessary.
- Master’s Degree preferred.
- Investigation experience preferred.
- In lieu of Bachelor’s Degree, High School Diploma or equivalent with minimum of seven (7) years of experience in the healthcare or non-profit field.
ID: 2024-15852
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