Customer Service Representative

Duration: 6 Months

Class Start Date: 11/18/24. " The plan is to train on-site at office in Warwick, RI "

Training Schedule: 8:30-5pm EST, 1 Hour Lunch

**Schedules after training be determined using ranking system based on performance in training. Temps will bid on available schedules based on business need closed Saturday and Sundays - ask for open availability Monday Friday 8am 9pm 8 hr. shift with a 30-min lunch.

Equipment Coordination: Temps will have their equipment picked up on Day 1 of Training. Equipment to be provided is companys laptop, docking station, 2 x monitors, keyboard, mouse & headset.

***Training will be onsite as well as nesting, then remote with the exception of coming into the office once per month***

1. 2 years call center experience, or equivalent experience (office experience)
2. 2 years experience with Windows based operating systems (Microsoft Office, Suite, etc.)

Role requires processing and strong ability to navigate Windows based operating systems.

Strong customer service focus is a must. Ability to convey complex topics to clientele. Work to remove roadblocks to customer requests & educate customer on the correct process for receiving information. Licensing not required for role. Warwick, Rhode Island location required.

MANDATORY: Training is on-site. Nesting and quality assessment will be on site. After successful completion of quality certification/assessment, position will be remote. Training is 3 weeks and then nesting is 2 weeks, so 5 total weeks in office.

Agent experiencing system issues at home office will be required to travel to Warwick office until system issue/outage corrected.

Requirements: Ability to attend training, nesting at Quaker Lane, Warwick RI office

An ability to work during the hours of operation of Monday-Friday, must be flexible in regard to shifts worked, which may change based on business needs.

NO time off planned during training until end of nesting Timeline