[ref. k52687401] Care Coordinator Assistant

Overview:

Dedicated to the community’s well-being our staff and volunteers provide excellence in care for our patients each year. Mercy San Juan Medical Center has received recognition for being a Comprehensive Stroke Center and Center of Excellence for Bariatric Surgery along with Certificates of Excellence in Perinatal Care Hip and Knee Replacement.

Responsibilities:

The Care Coordinator Assistant provides clerical secretarial and administrative support for the Care Coordination department. Under the direction and supervision of the licensed staff the Care Coordination Assistant preforms the following activities and processes ; post-acute care coordination (SHF HHC DME Hospice etc. ) revenue related activities ( authorizations certifications and payer communications ) stocking and monitoring office supplies and equipment and maintaining accurate and complete departmental records.

This position may function as the point of contact for the department and is responsible for the professional and timely response to calls messages and the forwarding of communications to the responsible party. The Care Coordinator Assistant may be assigned other duties within the scope of the role including but not limited to scheduling faxing auditing transcribing filing delivering sorting editing tracking and correlating the department documentation records and forms.

This positions emphasis will be on optimizing the licensed staff productivity by providing clerical support managing confidential patient information and ensuring the compliant and accurate management of departmental records and communications.

The Care Coordinator Assistant performs these duties according to applicable hospital policies standards of practice and Federal and State regulations.

Qualifications:

Requirements:

• Associate Degree or High School Graduate with a Medical Office Certificate from an accredited institution.
• One (1) year experience - Supporting clinicians in demanding and fast paced patient care environments and/or medical office experience.
• Proficiency in Microsoft Office applications including Word basic Excel spreadsheet manipulation typing and data entry skills.
• Excellent customer service and presentation skills are a must
• Strong interpersonal and written communication skills are essential
• Demonstrated ability to apply analytical and problem solving skills
• Demonstrated ability to manage multiple tasks or projects effectively
• Ability to work independently as needed with a high degree of detail orientation.
• Ability to work efficiently in a fast-paced environment with changing priorities
• LVN License Preferred