Customer Service Representative
Randstad is hiring a highly motivated and customer-focused individual to join a warehouse team in Milwaukee, WI as a Customer Service Representative. In this role, you will be the first point of contact for customers, providing assistance, solving problems, and ensuring a positive customer experience.
salary: $47,000 - $50,000 per yearshift: First
work hours: 8:30 AM - 5 PM
education: High School
Responsibilities- Receives a high volume of incoming telephone calls, emails and faxes from dealers.
- Generates quotations, enters orders and provides frontline support to customers by managing requests from initial inquiry to completion to ensure complete customer satisfaction.
- Researches and identifies the parts needed by locating drawings, manuals, part numbers, consulting with Technical Support Advisors or Engineering as needed
- Resolve product or service problems by clarifying the customer issue, determining the cause of the problem, explaining the best resolution to solve the problem, expediting the correction and following through to ensure resolution.
- Build sustainable relationships of trust through open and interactive communication with customers and internal colleagues by working collaboratively with Service Manager, team members and across departments to resolve issues and deliver an exceptional customer experience.
- Maintain a working knowledge of procedures, processes, products and pricing strategies to ensure adherence to these policies and procedures
- Assists with accounts receivable collections when needed
- working in a smoke free environment
- problem-solving skills
- communication skills
- Microsoft Office Suite
- Customer Service
- ERP
- Basic Computer Skills
- Telephone Etiquette
- read manuals and drawings
- multi tasking skill
- Time Management
- basic math skills
- Office Support
- Invoices
- Order Managment
- Customer support
- accounts receivable
- Years of experience: 3 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.