Inside Sales Representative

Overview:

Create new customers by researching potential customers, making cold calls, and following up on leads. Ideal candidate has a tenacious desire to learn, entrepreneurial hunger to make an immediate impact, high energy, and enthusiasm, with a relentless commitment to exceeding customer expectations.

Responsibilities:

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience – think and act in ways that put our customers first, give them seamless options at every touchpoint, and make them promoters of our products and services.
• Be enthusiastic experts and advocates of our commercial products and services, inclusive of our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion and diversity.
• Do what's right for each other, our customers, investors, and our communities.

Essential Duties and Responsibilities:

• Demonstrates functional skills to identify parts and products needed by customers and answer general account inquiries.
• Demonstrated ability to articulate relevant information and directions in an organized and concise manner whether engaging with the customer in email or over the phone.
• Keep close tabs on the status of prospects, detailing their needs, tracking discussions, and constantly following up.
• Acts as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; Has a good understanding of cross-sell and up-sell opportunities and offers those to the customer as well.
• Ability to multitask between multiple tools and systems and apply information and knowledge to customer situations.
• Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment.
• Educates the customer on and promotes self-service options.
• Fundamental understanding of competitive environment and begins to position Stewart & Stevenson positively to our customers.
• Must be able to maintain composure in stressful situations and manage and diffuse angry or upset customers.
• Demonstrates ability to achieve established goals and performance metrics.
• Regular, consistent, and punctual attendance. Must be able to work variable schedule(s) and overtime, as necessary.
• Attends training as required.
• Works independently and seeks Supervisor support when necessary.
• Supports field sales reps with administrative tasks, as needed.
• Other duties and responsibilities as assigned.
• Interacts with customers via telephone, chat, e-mail to assist with a variety of customer inquiries and
• issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.

Qualifications:

Education/Experience:

• Bachelor’s or Associate’s degree preferred however, prior equivalent experience and training will be considered in lieu of a degree.
• 2-3 years of Inside Sales experience
• Experience in industrial parts distribution, specifically diesel engine and transmission parts preferred.
• Salesforce or other related CRM experience preferred.

Special Requirements:

First 90 days in-house training required.

Physical Activities & Requirements:

Standard Office Criteria

Working Conditions:

Standard Office Criteria