Administrative Assistant

apartmentStefanini, Inc placeNewark calendar_month11/12/24

Stefanini Group is hiring!

Stefanini is looking for an Administrative Assistant in
Newark, NJ

(Hybrid)

For quick apply, please reach out to Krisha Lago

Call: 248 728 2010/ Email:

Krisha.Lago@stefanini.com

Hybrid schedule: Monday - Friday 8am-430pm. Rotate in Newark's General Office 2x/week

Customer Contact Analytics Associate is a MAST supporting role to either the Quality Team or the Workforce management team. They assist with daily reporting, administrative duties and handled specific tasks within high profile processes such as After Call Survey, Gas Emergency Analysis, Call Center scheduling, forecasting and CSR extension assignment and maintenance.

Work on analytical collection projects which may include continuous improvement assignments; data extraction; technical/financial review and analysis; compiling, monitoring, evaluating and analyzing performance metrics toward achievement of scorecard targets. -

Assist with daily, weekly and monthly forecasting, maintain workforce management process which includes analyzing data, tracking forecast accuracy, produce and analyze various reports and performance measures to improve overall call center productivity.

Leverage new NICE system workforce management and call recording tools to optimize call center operations, employee performance and quality. -

Develop CSR work schedules including integrating training, meetings and developmental off-line time.

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