Office Coordinator
Description:
About Our Company
Advanced Diabetes Supply® was founded on the bold principle of creating a knowledgeable, reliable and demonstrably superior diabetes supply company. Our approach, coupled with a commitment to service and innovation, has catapulted Advanced Diabetes Supply® to a national leader in the industry.Creating high-performance, adaptive teams requires a relentless commitment to hiring the best. We strive to maintain a casual, fun environment whenever possible, but we don't just play around. We work hard every day to provide a positive work culture and respectful atmosphere.
The standards we set for ourselves are high, and we love to be challenged! If you enjoy working in a collaborative environment, have a passion for excellence and a bias for action, we may be just what you've been looking for.
Interested in learning more about our company and its culture? Visit us at www.northcoastmed.com
About The Position
Hours: 8:30 AM to 5:00 PM ET, Monday to Friday
Location: Hingham, MA
Position Summary
The Office Coordinator is responsible for ensuring their assigned satellite office adheres to all applicable state, federal, and other regulatory guidelines. The Office Coordinator appropriately responds to external/internal audits and assists management with coordinating on-site inspections from regulatory bodies.The Office Coordinator will work within the scope of responsibilities as dictated below with guidance and support from our A/R & Collections and Compliance leadership teams.
Essential Functions- Initiates calls to outside partners such as physicians or government payers.
- Assists patients requiring assistance with medical supplies/orders.
- Updates system records per Compliance department procedures.
- Places inventory replenishment orders and maintains local inventory.
- Prints packing slips and labels; accurately packs and ships inventory. Electronically sends tracking numbers to corporate headquarters.
- Sorts and forwards mail to corporate headquarters.
- Receives phone inquiries from clients.
- Hosts periodic site visits by clients.
- Communicates status updates to direct supervisor with appropriate urgency (minimum weekly).
- Monitors all office signage, licenses, and expiration dates.
- Maintains a good working relationship with building/property manager.
- Assists other departments with patient processing or other patient issues as needed.
- Adheres to all policies and procedures related to providing consistent, superior customer/patient care.
- Complies with HIPAA rules, appropriately safeguarding PHI or other private & confidential information.
- Adapts quickly to frequent process changes and improvements.
- Is reliable, engaged, and provides feedback as to improve processes and policies.
- Attends all department, team, and company meetings as required.
- Embraces and exemplifies ADS core values:
- We grow together
- We care
- We obsess over the customer experience
- We commit
- We WOW!
- May perform any additional responsibilities or special projects as required.
- Duties and responsibilities may be subject to change based upon the needs of the department.
Requirements:
- High School diploma or equivalent
- Knowledge of insurance billing and processing claims
- Medicare claims and/or audit experience desired
- Familiarity with a variety of auditing & appeals processes and procedures
- Familiarity with healthcare compliance issues, including HIPAA privacy rules & requirements
- Proficiency in basic math and business calculations
- Working knowledge of computer/data entry with the ability to learn new systems
- Basic level of MS Office proficiency
- Friendly, professional, and effective communications skills; able to calmly present solutions in challenging situations
- Effective interpersonal skills
- Clear diction and knowledge of the English language, both written and verbal
- Service-orientation and aptitude to resolve challenges with audits and/or appeals
- Self-directed accountability and reliability
- Cultural competence
Physical Demands
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.
While performing the responsibilities of the job, the employee is required to remain in a stationary position most of the time (stand or sit). While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.The employee is frequently required to stand, walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Other Requirements- Candidates must successfully pass a background check.
- Candidates must be able to provide proof of eligibility to work in the United States.
Compensation Package
Pay ranges may vary depending on location. The general hourly range for this position is $16 to $18 per hour. Actual compensation depends on education, experience, and relevant skills. In addition, benefits include:
- Health, Dental & Vision options
- FSA and HSA plan with Employer Contribution
- Employer paid EAP
- 401k with 4% Company Match
- Paid Time Off (PTO) Including 7 Paid Holidays and a Birthday Holiday
- In-house Training Programs
- A fun culture in a fast-growing organization!
Equal Opportunity Statement
Advanced Diabetes Supply® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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