IT Support Internship - Summer 2025
Overview:
IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT.We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages.
Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.
Responsibilities:
The IT Support Intern is one discipline of IDEMIA North America’s 10–12-week Summer Internship Program. The intern will be an integral member of the IT team and will provide support to staff.
A successful candidate will have exceptional time management, organizational, communication skills, and motivation to achieve results in a fast-paced environment.
Responsibilities (include but are not limited to):
- Record, troubleshoot, escalate and follow-up with end-users regarding IT support matters.
- Assist in maintaining both hardware and software needs.
- Support computer users; both hardware and software needs.
- Install and deploy workstations, tablets, cell phones and other IT technology to users.
- Provide end-user training with IT systems and applications.
- Adhere to all IT processes, policies, standards, and procedures.
- Maintain complete and service tickets and documentation of work completed.
- Performs other IT related duties as directed and assigned by IT Supervisor/Manager/Director.
Qualifications:
Position Requirements:
- You are a college sophomore, junior, senior, or recent graduate majoring in Information Systems, Computer Science, or related field.
- Technical skills, knowledge and understanding of personal computers, current operating systems (Windows and Mac), hardware and peripherals, and productivity applications (MS Word, Excel, Access, Outlook and Internet Explorer); basic knowledge of networking principles related to workstation and printer configuration.
- Knowledge of Office 365 Admin and Exchange centers, Azure, and Teams
- Working knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN)
- Strong analytical, problem solving, organizational, and planning skills
- Excellent interpersonal skills: ability to interact with personnel at all levels
- Must be authorized to work in the US
- This is an IN-PERSON internship
Important Dates:
Start Date: May 19, 2025End Date: Aug 8, 2025
Note: This is a hybrid role, you must be able to travel to the office.
IDEMIA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.