Medical Receptionist

This role is pivotal in the healthcare industry, providing the first point of contact for patients and ensuring efficient administrative procedures.

Responsibilities:

• Deliver exceptional customer service by welcoming and greeting patients and visitors
• Accurately capture and update insurance and other key patient information
• Efficiently manage incoming calls, directing them to the appropriate departments and staff members
• Proactively triage patient calls to determine scheduling needs and action plans
• Oversee patient scheduling, optimizing patient satisfaction, provider time, and treatment room utilization
• Assist with managing incoming and outgoing patient referrals
• Maintain a working knowledge of all providers in our practice to effectively manage schedules
• Provide comfort to patients by anticipating anxieties and answering questions
• Ensure the availability of treatment information by filing and retrieving patient records
• Maintain patient accounts by obtaining, recording, and updating personal and financial information
• Maintain constant communication with our clinical staff and insurance/billing staff through chat, phone, and email
• Uphold patient’s rights by maintaining confidentiality of personal and financial information
• Contribute to the team effort by accomplishing related results as needed
• Perform other duties as assigned.
• Ability to answer and manage inbound calls effectively
• Experience in billing functions within a medical setting
• Familiar with creating and interpreting charts and graphs
• Ability to check patients in and out in a courteous manner
• Knowledge of Electronic Medical Record (EMR) systems
• Previous experience in receptionist duties, specifically within a medical setting
• Understanding of basic medical terminology
• Skilled in the use of EMR (Electronic Medical Records) systems.