Customer Service Representative
Robert Half Bristol
We are offering a contract employment opportunity for a Customer Service Representative in the finance industry, based in Southington, Connecticut. This role involves handling customer inquiries, maintaining accurate customer records, and processing customer applications with precision and efficiency.
Responsibilities:- Handle incoming calls and messages from online banking end users to assist with their needs
- Troubleshoot and resolve issues related to login problems, technical support, online bill pay, and online security
- Document details of end user interactions in the case management system
- Build and strengthen customer relationships while servicing end user needs in a respectful, professional manner
- Adhere to company call quality standards and service level agreements
- Monitor customer accounts and take appropriate action when needed
- Maintain a reliable work attendance record
- Learn new concepts quickly and easily in a dynamic environment
- Use multiple internal systems proficiently to assist customers
- Have a good understanding of Online Banking services. • Possess a Bachelor's degree in Finance, Business Administration, or a related field.
- Have proven experience in customer service or a client-facing role within the financial industry.
- Exhibit excellent communication and interpersonal skills for effective customer interaction.
- Show strong problem-solving abilities to handle customer issues and complaints efficiently.
- Demonstrate a good understanding of financial products and services to provide accurate information to customers.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Exhibit a high level of professionalism, honesty, and integrity in all work-related activities.
- Have proficiency in using computer software, including MS Office and customer relationship management (CRM) systems.
- Show willingness to stay updated with industry trends and developments.
- Ability to work independently as well as in a team.
- Possess strong organizational and time management skills.
- Willingness to work in different shifts, including weekends and holidays, if required.
- Fluency in more than one language would be an advantage.
- Experience in sales within the financial industry would be a plus.
- Possess strong analytical skills to understand and interpret customer needs.
- Ability to handle sensitive information confidentially.
Robert HalfNew Haven, 25 mi from Bristol (CT)
We are in search of a Customer Service Representative to join our team in the Training & Development industry located in New Haven, Connecticut. As a Customer Service Representative, your primary role will be to build solid customer relationships...
Greater New Haven Transit DistrictHamden (CT), 24 mi from Bristol (CT)
as assigned, provides timely instructions and responses to drivers and provides timely responses to the customers and drivers.
Accountability:
This position reports directly to the Business Services Supervisor and does not supervise any staff...
Farmington (CT), 7 mi from Bristol (CT)
Overview:
Call The Bee is looking to find the best Customer Service Representatives for Full time work. This will include Saturdays. Our CSR team earns regular performance-based bonusesfor providing exceptional service and meeting and exceeding...