Patient Care Coordinator

Overview:

If you have a niche for customer service and have strong attention to detail, we want to hear from you! Submit your application today!

• Competitive pay based on experience
• Medical, dental, vision, and life insurance
• Generous PTO and paid holidays
• Traditional and Roth 401(k) options
• Referral Bonus Program
• Uniform allowance

• Manage large amounts of inbound and outbound calls in a timely manner
• Answer inquirers by clarifying desired patient needs and information, researching, locating and providing a solution, implementing solutions and escalating any unresolved issues
• Follow communication “scripts” when handling different calls
• Seize the opportunity to “close” the call
• Build sustainable relationships by engaging patients and going the extra mile
• Keep records of call conversations in comprehensible ways
• Continue to update job knowledge by participating in team meetings and education opportunities
• Meet personal and team qualitative and quantitative targets

• 1+ years of dental front office experience is required
• Bilingual in Spanish is preferred

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