Benefits Specialist

We are offering a long-term contract employment opportunity for a Benefits Specialist in the Tech industry based in San Francisco, California. The Benefits Specialist will be instrumental in managing and resolving complex benefits-related queries, conducting audits for payroll and Workday, and collaborating with carriers, vendors, and brokers to address gaps.

Responsibilities:

• Manage and resolve Tier 2 & 3 benefits-related questions, providing support to the People Ops team who handle Tier 1 inquiries.
• Oversee complex benefits issues including life event changes, and approve related adjustments in the system.
• Conduct audits for payroll and Workday, ensuring accuracy and compliance in all benefits-related processes.
• Collaborate with carriers, vendors, and brokers to address gaps and ensure smooth transitions, especially during periods of change.
• Lead new hire benefits orientation sessions biweekly and provide post-enrollment support during busy periods.
• Utilize your skills in Auditing, Benefit Functions, Workday, Benefits Administration, Microsoft Excel, VLOOKUP, and Expense Reconciliation to perform these tasks efficiently.
• Maintain accurate customer credit records and process customer credit applications accurately and efficiently.
• Monitor customer accounts and take appropriate action when necessary.
• Use your industry experience to support up to 2,000 EE's globally/1500 in US and Canada.
• Manage both health/retirement, and flexible spending benefits.
• Minimum of 5 years of experience in the IT Software industry.
• Proven experience in Benefits Administration.
• Advanced proficiency in Microsoft Excel, including VLOOKUP function.
• Experience in Auditing and Expense Reconciliation.
• Strong understanding of Benefit Functions.
• Proficiency in using Workday software.
• Ability to handle confidential information with discretion.
• Excellent analytical, problem-solving, and organizational skills.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Bachelor's degree in IT, Human Resources, or related field is preferred.
• Relevant certifications in IT Software or Benefits Administration are a plus.