Deskside Technician I

apartmentStefanini, Inc placePurchase calendar_month1/29/25

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.

We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?

Provide hardware/software support services to onsite client including break/fix

Implement virus detection and eradication procedures

Diagnose end-user system failures and implement repair solutions

Diagnose printer and other peripheral devise failures and implement repair solutions

Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Provide hardware/software support services to onsite client including break/fix

Diagnose end-user system failures and implement repair solutions

Diagnose printer and other peripheral devise failures and implement repair solutions

Troubleshoot network devices in order to ensure connectivity from the PC to the Network-Desk Audit and desk kits setups What do you need to succeed?-

2+ years corporate desk side support experience with strong emphasis supporting Windows 7, Windows 10, Windows 11 and MacO-

Experience troubleshooting and repairing PCs-

Experience using Active Directory-

Experience supporting Microsoft Office 2007, Microsoft

to Office 2016

including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client-

Experience troubleshooting wireless connectivity issues-

Quality Customer Service skills-

VPN experience.-

Experience with basic hardware printer support-

Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

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