Service Coordinator

We are looking for a Service Coordinator in the Suffolk County area. If you have experience scheduling calls, and or customer service skills/admin skills. Please feel free to apply. Send a copy of your resume to chris.caiozzo@randstadusa.com or call 631-784-3161 and ask for Chris.

education: High School

Responsibilities

Duties:

• Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
• Communicate with our Service Resource Center for all service calls.
• Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
• Reassign work as needed, making judgments based on current workloads & priorities.
• Regular contact of customer to communicate status changes.
• Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
• Validate and perform invoicing transactions for service calls in ACE daily.
• Completed service calls to be invoiced within 48 hours. ·

• Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.

• working in a smoke free environment

• Dispatching
• Computers
• Oracle
• Customer Service

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.