Customer service representative (remote) - Miami
Magnite inc Miami
Job Title: Remote Customer Service Representative
Company: Magnite, Inc.
Location: Remote (USA)
Respond to customer inquiries via email, chat, and phone in a timely manner.
Assist publishers and advertisers with account setup, billing, and campaign management.
Troubleshoot technical issues and provide guidance on platform navigation.
Document customer interactions and escalate complex issues to appropriate teams.
Maintain a strong understanding of Magnites products and services to provide accurate information.
Strong verbal and written communication skills.
Previous customer service experience preferred but not required.
Ability to handle multiple customer inquiries simultaneously.
Basic understanding of digital advertising is a plus but not mandatory.
Proficiency in CRM tools and customer service platforms is beneficial.
Competitive salary
Flexible remote work schedule
Paid training and career development opportunities
Company: Magnite, Inc.
Location: Remote (USA)
Job Type: Full-time/Part-time
Job Summary
Magnite, Inc. is seeking a dedicated Remote Customer Service Representative to assist clients, advertisers, and publishers with inquiries related to our digital advertising platform. This role requires excellent communication skills, problem-solving abilities, and a customer-first approach to ensure a seamless experience for our users.
Key ResponsibilitiesRespond to customer inquiries via email, chat, and phone in a timely manner.
Assist publishers and advertisers with account setup, billing, and campaign management.
Troubleshoot technical issues and provide guidance on platform navigation.
Document customer interactions and escalate complex issues to appropriate teams.
Maintain a strong understanding of Magnites products and services to provide accurate information.
Ensure a positive and professional customer experience at all times.
RequirementsStrong verbal and written communication skills.
Previous customer service experience preferred but not required.
Ability to handle multiple customer inquiries simultaneously.
Basic understanding of digital advertising is a plus but not mandatory.
Proficiency in CRM tools and customer service platforms is beneficial.
Reliable internet connection and ability to work independently in a remote environment.
BenefitsCompetitive salary
Flexible remote work schedule
Paid training and career development opportunities
Be part of a leading global ad-tech company
How to Apply: Interested candidates should submit their resume and a brief cover letter highlighting relevant experience.
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