Transfer Center Coordinator
Overview:
In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health.Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities.
CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies.
While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!
Responsibilities:
JOB SUMMARY
This job represents VMFH during initial phone contact by referring hospitals and providers with information and other hospital operations’ support. The Transfer Center Coordinator utilizes significant working knowledge of the Clinical software, to provide administrative support.This role supports the Transfer Center operations by updating patient demographics including PCP information, generating medical record numbers for new patients, creating and entering information into the hospital intake form, anticipating Intake RN needs by updating patient estimated time of arrival, requesting diagnostic imaging and confirming its receipt, and stroke call data entry.
This job also includes connecting referring providers to emergency department providers for a warm handoff for incoming emergency patients The Transfer Center Coordinator provides a high level of customer service in a manner consistent with VMFH mission, goals, and service standards.
ESSENTIAL JOB FUNCTIONS:
- Completes intake of incoming transfer requests and assists transferring facilities.
- Answers incoming requests and assists transferring facilities based on specific patient care needs.
- Answers incoming requests and assists transferring facilities based on their needs.
- Generates a Medical Record Number (MRN) and FIN number for new patient visits.
- Communicates effectively and efficiently with the Intake RN, referring facility, hospital medicine providers, and specialty providers verbally and via the EMR messaging for internal communication.
- Connects contracted external referring providers to emergency department providers for a warm hand off for incoming emergency patients.
- Manages all future date direct admits ensuring effective communication to facilities, sending clinics, and patients.
- Collaborates with central patient placement to ensure bed assignments occur in a timely manner.
- Functions as a liaison for interfacility transfers by providing regular updates to sending facilities on the progression of transfers and documents all transfer interactions in the transfer software.
- Closes out transfer requests when completed.
- Partners with central patient placement to expedite bed assignments.
Maintains stroke transfers database and generates reports monthly, distributing as directed.
Supports the Transfer Center RN with transfer intakes as time permits.
Qualifications:
Education/Work Experience Requirements
High School diploma or GED. Minimum 2 years work experience in healthcare. Working knowledge of medical terminology.