Bilingual Account Resolution Representatives - Fort Worth - ref. e78510919

Step into a Rewarding Career with Payless Power!

Now Hiring: Experienced Bilingual (English/Spanish) Account Resolution Representatives

Are you skilled in account resolution within the utilities sector and thrive in a call center environment? If you’re fluent in English and Spanish and ready to elevate your career with a growing company, Payless Power wants to meet you! We’re expanding and seeking Account Resolution Representatives to help resolve customer accounts efficiently and with outstanding service.

Location: This role is in-office, not remote.

Apply Today:

https://go.cultureindex.com/s/uvLA5ofqBX

Note: Only applicants who complete the survey and attach their resume will be considered, if link does not work please copy and paste.

In This Role, You Will:

• Be the primary contact for customer inquiries via phone, email, and live chat.
• Resolve issues swiftly using strong problem-solving skills.
• Stay informed on company policies to proactively enhance service quality.
• Maintain a positive and solution-focused attitude in all interactions.
• Document customer interactions thoroughly and collaborate with your team to drive continuous improvement.

• Minimum of 1-year experience in customer account resolution; call center experience is a plus.
• Microsoft Office proficiency and strong multi-tasking abilities.
• Bilingual skills in English and Spanish with exceptional communication abilities.
• Attention to detail for accurate record-keeping and quick problem resolution.
• Teamwork skills to foster collaboration and enhance service quality.

Benefits We Offer:

• Medical, Dental, Vision Insurance
• 401(k) with company match
• Paid Time Off and Holidays
• Professional development opportunities

Payless Power is an Equal Opportunity Employer

Due to the high volume of applications, only candidates who complete the survey and attach their resume will be considered.

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