Onsite Concierge-Part Time/Overnight - (SATX2025-7878)

Overview:

The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities:

• Responsible for answering the telephones,
• Assists with booking dining reservations, show tickets and personal services
• Meeting and greeting incoming residents, guests, and vendors.
• Assists other employees with residents and visitors to ensure overall coverage in management office and deliver a high level of customer service.
• Develop and maintain positive working relationships with others,
• Support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Plus other work related tasks as needed

Qualifications:

• Highschool diploma or GED required
• Previous customer related experience required
• Previous concierge experience preferred
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Compensation:

$18.00 per/hour