Technical Service Advisor, Semi

If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

• Communicate with the customer in a timely and professional manner, driving a high-level experience that our customers have come to expect
• Work with stakeholders to schedule service appointments, maintenance checks and general repairs, as needed
• Prepare for service appointments to ensure the customer’s service experience is fast and accurate. Recommend and advise the customer on repairs needed based on technical findings
• Perform general vehicle inspections and appointment check-in. Make sound decisions concerning the prioritization of service and collaborate with parts to ensure necessary components are allocated for service appointments
• Proactively track and schedule Service Campaigns and Preventative Maintenance Coordinate with service technicians and customers to gather necessary information for warranty claims and process warranty claims ensuring timely response to customers
• Assist in the shop as needed and perform any other tasks as needed or directed by supervisory and/or management staff
• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Understanding of basic automotive techniques related to repair and servicing of automobiles and/or heavy-duty repair
• Willingness to learn new and innovative automotive/ heavy duty technologies
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Valid driver’s license required
• Commercial trucking experience a plus