Patient Registration Supervisor

We have a short-term contract employment opportunity Patient Registration Supervisor at a Medical Center in Los Angeles, California. We are seeking a Patient Registration Supervisor to supervise, train, and motivate a team of registration representatives, ensuring efficient patient access services.

Responsibilities:

• Supervise and motivate a team of registration representatives to ensure efficient patient access services
• Resolve conflicts and make decisions to ensure smooth operations
• Interact professionally with patients, families, and healthcare professionals, providing empathetic customer service
• Handle stressful situations calmly and professionally, ensuring patients feel heard and cared for during the admission process
• Understand and adhere to patient privacy laws, including HIPAA in the U.S., and maintain confidentiality
• Familiarize oneself with insurance verification, billing practices, and coding
• Adhere to hospital policies, procedures, and compliance requirements
• Review medical records and patient information carefully to ensure proper admissions processing
• Communicate complex information, such as insurance policies and financial responsibilities, to patients and internal teams clearly and effectively
• Manage multiple tasks simultaneously and prioritize effectively
• Coordinate patient flow, ensuring that all required documents and information are collected
• Troubleshoot complex or unforeseen issues during the admissions process
• Utilize Electronic Health Records (EHR) and other healthcare management software proficiently
• Understand insurance verification, pre-certification, and billing processes, and assist patients in understanding their financial obligations and payment options
• Work in a fast-paced environment while maintaining accuracy, reducing wait times, and increasing patient satisfaction
• Collaborate effectively with physicians, nurses, and other hospital staff to ensure smooth patient admissions and transfers.
• Proven experience in the Healthcare, Hospitals, and Social Assistance industry.
• Proficiency in Customer Service and Data Entry tasks.
• Solid understanding of Documentation Procedures and Policies.
• Ability to Review and understand Insurance plans and Medical Coverage.
• Demonstrated Supervising experience with strong Leadership Skills.
• Knowledge of Billing procedures and ability to Troubleshoot related issues.
• Capacity to Perform Ad Hoc Financial tasks as needed.
• Familiarity with industry Regulations and Practices.
• Excellent Communication Skills and ability to Conduct effective conversations.
• Strong Time Management and Collaboration skills.
• Knowledge of Coding procedures and Confidentiality protocols.
• Proficiency in using Microsoft Office Suites.
• Experience in managing Medical Records and resolving related Issues.
• Understanding of Law Regulations in the healthcare sector.