Program Manager
Overview:
Steampunk is seeking an experienced Program Manager. We seek experienced professionals who have incorporated Human Centered Design into the management of highly technical programs spanning application development, platform re/engineering, cloud migration, and/or data science.Our Program Managers must be able to effectively communicate with Federal stakeholders at all levels within the organization and navigate organizational constraints – effecting positive change.
Contributions:
We are looking for an experienced Program Manager to join us in delivering innovative technology solutions for a fast-paced, mission-critical environment. In this role we’re looking for solutions-focused candidates who thrive providing excellence to clients and have experience managing teams of technical personnel to build solutions and systems. The ideal candidate is a creative and hands-on leader, with experience managing teams in digital transformation and implementation efforts. You will be a client-facing advisor, coach, mentor, and an accountable manager with a proven track record of leading deployments of solutions in a client environment. Key contributions of this role include:
- Serving as a delivery leader, accountable for completion of team delivery efforts including quality oversight, visibility into delivery targets, and client acceptance
- Supporting delivery operations, building, and maintaining client relationships, fostering and promoting innovative thinking across the client environment.
- Developing and leading teams through solution prototyping, development, and deployment - from hands-on proposal technical support to prototyping client implementations and complete production deployment.
- Manage budget, time, and resources for delivery team.
- Handling challenging client situations and offering guidance & direction to client executives
Qualifications:
Required:
- Located in the Washington, DC metro area
- Ability to hold a position of public trust with the US government.
- A minimum of 10 or more (10+) years of direct experience managing technical teams and programs for federal customers.
- Experience leading the deployment of enterprise and custom software solutions in client environments using Human Centered Design methods and techniques
- Experience in executive-level decision support for federal agencies
- Ability to plan, manage and execute an idea from concept to launch to meet key milestones and customer requirements
- Experience building and leading teams to delight clients and deliver excellence in fast-paced customer environments with minimal direction.
- Excellent written and verbal communication skills
- Strong technical, analytical, and problem-solving skills
- Active clearance / US Government “suitability” preferred
Preferred:
- Agile/Scrum Master certification
- PMP certification
- Experience with Call Center implementations leveraging Service Cloud, Service Console, Service Cloud Voice, Salesforce Knowledge, and Case Management.
- Familiarity with principles of human centered design
- Experince leading Salesforce implementation projects.
- Experience working directly with Department of Justice or Homeland Security
- Familiarity with Salesforce, Cloud Migration, and SaaS Application deployment technologies and emerging practices
- Experience working directly with and guiding SES level leadership in fast paced and demanding environments.
About steampunk:
Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges.As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Steampunk participates in the E-Verify program.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.